Terms and conditions of use

By using our webshop, you are agreeing to our terms & conditions, as follows:

  • Stems will substitute flowers where necessary. This will depend on availability & quality of flowers available.

  • Stems will deliver on the appointed date where possible. If the recipient is not at home, flowers will be left with a neighbour where possible and a card left through the door.

  • Our London deliveries are available Monday - Friday. Orders placed over the weekend will be delivered on Monday at the earliest.

  • All queries should be sent to Stems customer service.